FAQs

Wonder what Council's postal address is, how you can pay your rates, or how what happens to your personal details? Here is a list of questions we are  often asked, maybe you will quickly find what you're after here.

If your question is about a service we offer, try our A-Z list of topics.

• What is Waikato District Council’s postal address?
  

  Waikato District Council
  Private Bag 544
  Ngaruawahia 3742

• What is Waikato District Council’s bank account number and what reference should I use?
  

  Bank Name: Bank of New Zealand
  Bank Account Name: Waikato District Council
  Bank Account Number: 02 0316 0246517 00

   

  Please use the reference below:

  • Rates = RTZ + Property Number
  • Water by Meter = WBZ + Property Number
  • Capital Works Contribution = CAPW + Property Number

   

• Can I pay my rates and water rates by credit card?
  

  No, we do not currently have this facility.

• I didn’t receive my rates notice?
  

  Occasionally rates notices will not arrive. This may happen as we have not been advised of your current postal address. We send rates notices at least six weeks prior to the due date. If you have not received your notice within four weeks of the due date please contact us.

  Please contact us with the following information:

  • Property/rate account number
  • Property address
  • Your current postal address
• Where can I pay my rates?
  

  Ngaruawahia Office

  15 Galileo Street, Ngaruawahia

  Tuakau office

  2 Dominion Road, Tuakau

  Huntly Office

  142 Main Street Huntly

  Raglan Office

  7 Bow Street, Raglan

  Te Kauwhata Library (agency)

  2 Main Street, Te kauwhata 

   

   

• What is the last day for payment of rates?
  

  There are three instalment / due dates in the rating year, these dates are:

  Waikato district

  • 1st Instalment 23 September
  • 2nd Instalment 23 January
  • 3rd Instalment 23 May

  Former Franklin district

  • 1st Instalment 31 August
  • 2nd Instalment 30 November 
  • 3rd Instalment 31 March

  If these dates were to fall on a weekend or holiday the due date would be moved to the next business day.

• Can I pay my rates and water account by Direct Debit?
  

  Yes, you can choose from weekly, fortnightly, monthly and you can choose your preferred start date also by instalment which is every instalment due date (four monthly).

• How do I check if I am up to date on my rates?
  

  Please contact our Customer Delivery team on 07 824 8633.  If you wish to enter into a payment arrangement please ask to speak to the Credit Controller.

• How do I request a copy of my rates notice?
  

  Please contact the Rates Team on 07 824 8633 with the following information:

  • Property/rate account number
  • Property address

   

• Can I change the name on my property?
  

  Yes, you must provide Waikato District Council with a copy of your Certificate of Title with the amended name. Once this is provided we can update our Rating Information Database.

• Change of ownership of a property?
  

  Your solicitor would usually provide us with a Notice of Sale. We must be notified of the sale or transfer within one month after the effective date of the sale or transfer.

• Change of postal address?
  

  Waikato District Council
  Private Bag 544
  Ngaruawahia 3742

  Providing the following information on your written request:

  • Property/rate account number
  • Property address
  • Current postal address
• How can I stop my personal details being provided?
  

  Please print the Suppress Rating Information form, complete, sign and return to Waikato District Council.

• When is the next district-wide revaluation due?
  

  The next revaulation is 1 July 2011.

  Valuations  are carried out every three years.